We are using FEDEX or DHL for *all* International orders and DHL for Domestic.
For international orders, shipping is rarely more than £45 – anywhere in the world for a “Classic” system. Signature 12.4m and Signature 18m systems will arrive in two boxes – and will cost more.
PLEASE MAKE SURE you select the RIGHT COUNTRY DESTINATION when you check-out, shipping will automatically be calculated.
We do not use “PRIORITY” shipping any more. In practice, Economy is arriving in USA destinations within 3-5 days.
Local customs officers can sometimes delay your parcel (about 1 in 50) up to 2-weeks. Bo be clear, Fedex / DHL would dearly love to deliver a delayed parcel BUT they cannot leapfrog local Customs.
ZL and VK takes about 5-10 days and has been known to be up to 3-weeks.
EU Customers: WARNING – you WILL have to pay an import tax to your local authorities. Fedex / DHL will liaise with you.
LOST PARCELS:
In the event your parcel is lost, Fedex / DHL will confirm this to us. Once confirmed, we will immediately ship you another one – but only when Fedex / DHL clarify that it is a lost parcel.
NOTE: To calculate shipping cost, just add to the cart and do a “check-out”. Make sure you select the right country.
Finally, be absolutely assured, we have the culture in DX Commander that we really want to fix everything – but sometimes we just have to wait for your local customs or shipping company to confirm what we might both think first. In the main, almost ALL parcels show up again, even after being “lost”.
Good luck, Callum.