Experts Exchange Technical Support Rip-Off Scheme
Over the last couple of years, I have enjoyed contributing from time to time to Experts Exchange. I have built up a 38 “answer” lead. That’s 38 questions that have been accepted as the right answer. Let’s say it’s only half that, 19 questions. I have got 19 people out the shit and back to work through my genius. But it’s not 19. It’s 38. That’s a lot of happy people - and apparently a lot of “points” that I can “cash in”.
From time to time, I answer another question, knowing that I am continuing to build up a cushion of points that I can use if and when I need to ask just one question. Something that I might not be able to fathom out. I never has as yet, but you never know. I might hit upon a problem that I might need to share with another geeky bloke like me.
Finally, my time came yesterday! I wanted to change the listening port on my changing Windows 2003 Terminal Server port 3389 to 3387. I have done this many times but this time, I just couldn’t get the bloody thing to work. “I know”, I thought, “I’ll finally cash in some of my points and ask what I might be doing wrong in Experts Exchange - is it a Router issue? Maybe a Firewall? What am I doing wrong? One of my geeky mates over at Experts Exchange can help me”!
No they can’t. My cushion of points is wiped out every month. Here’s the support mail from Molly at Experts Exchange:
Hello Callum
Thank you for your email. I am happy to assist you.
The reason you are unable to post questions is because you have not maintained the 3000 expert point per month requirement. There is a one month leeway and once that is up, your account gets suspended. So once you earn your 3000 points this month you will qualify for your free Premium Service again. Your monthly point total resets every month at the first of the month.
Please let me know if you have any further questions.
Regards,
Molly
Customer Support | Experts Exchange
Phone(805)-787-0603
Fax: (805)-593-0275
www.experts-exchange.com
Molly, you are about as much use as a chocolate tea-pot.
AND another thing, whilst I’m on about Experts Exchange. It’s the way their website now manages to consume all my processing power. I know I don’t have the fastest hardware, but I’m not joking - my machine crawls to a slow stop when I visit their gawd forsaken website. They have managed to cram so much advertising, my monitor gets heavier!
Goodbye Experts Exchange. I believe you have come to the end of your useful life. Your business model is flawed and your market share will be gobbled up by a new, less intense service that delivers value, not worthless promises.
